SUPPORT

Expert Support You Can Rely On

Streamkap is trusted with mission-critical data pipelines. Our expert team provides proactive monitoring, rapid response times, and hands-on guidance—so you never face data issues alone.

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24/7
availability

Always Available

Round-the-clock support for Enterprise customers. We're there when you need us, day or night.

1hr
response

Rapid Response

Scale and Enterprise plans include guaranteed response times for critical issues.

Proactive
monitoring

Proactive Monitoring

We monitor your pipelines and alert you to issues before they impact your business.

Billions
events/day

Mission-Critical Trusted

Customers trust us with billions of events daily. We treat your data with the same care.

Get Help Your Way

Multiple channels to reach our expert team

Slack

Direct Slack channel with our engineering team for real-time collaboration.

Email

Email support with ticket tracking and escalation paths.

Teams

Microsoft Teams integration for enterprise customers.

In-App Chat

Get help directly from the Streamkap dashboard.

Support by Plan

Choose the level of support that fits your needs

Starter

Response Time Best effort
Hours Mon-Fri 9am-5pm
Channels
EmailSlackIn-App

Scale

Response Time 1-hour response
Hours Mon-Fri 7am-7pm
Channels
EmailSlackTeamsIn-App

Enterprise

Response Time 1-hour response
Hours 24/7
Channels
EmailSlackTeamsIn-AppDedicated Slack Channel
Compare All Plans

Proactive Monitoring

We don't wait for you to notice problems. Our team actively monitors your pipelines and reaches out before issues impact your business.

  • 24/7 pipeline health monitoring
  • Proactive alerts for anomalies
  • Schema drift detection
  • Automatic incident escalation
Healthy Last check: 2s ago
orders-pipeline
Lag 0.3s
Throughput 12.4K/s

Trusted with Mission-Critical Pipelines

Companies rely on us for billions of events daily. Let us help you too.

Talk to Our Team